Refund Policy

At NexKraft, we strive to deliver high-quality custom software solutions that meet your specific needs. However, we understand that unforeseen circumstances may arise. Here's our refund policy for custom software development projects:

Eligibility for Refunds

  • Full refunds will be considered in cases of:
    • Major bugs or functionalities not working as outlined in the project agreement.
    • Failure to deliver the core functionalities of the software within a reasonable timeframe beyond the agreed-upon deadline (excluding delays caused by client-side factors).
    • Project termination due to a mutual agreement between NexKraft and the client.
  • Partial refunds may be considered for:
    • Delivery of a partially functional application with the option for the client to terminate the project.
  • Refunds will not be granted for:
    • Minor bugs or functionalities identified after project completion and user acceptance testing (UAT).
    • Delays caused by client-side factors such as late feedback or changes in project scope.
    • Project cancellation by the client after development has begun.

Refund Timeframe

If a refund is approved, it will be processed within [number] business days of the approval date.

Refunds will be issued to the original payment method used for the project.

Dispute Resolution

In case of any disagreements regarding the refund policy, NexKraft will work collaboratively with the client to find a fair resolution. If a resolution cannot be reached, the dispute will be settled according to the terms outlined in the project agreement.

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